Nov 20, 2025
3 min read
The call center now blocks calls made through mobile phones
As of today, it does not change or remain the sameFDI is adjusting for a single call center prefix for telemarketing calls
Annoying and insistent telemarketing, goodbye.In fact, Agcom's planned blocking of calls from call centers made through fake mobile numbers from Italy, created using spoofing technology, that is, technology that can change the caller's identity information and create completely identical phone numbers to Italian mobile phones, took effect from midnight today, Wednesday 19 November.
From today, Codakans explained, with a new office, Shield ', calling from abroad with an Italian mobile number ", and where the checks will return, and where the checks are not contradicted."
Agcom is affected by the provision "numbering related to special mobile and personal services, such as dedicated to communication services between satellites or so-called machine-to-machine devices, on the other hand, it sees the blocking of calls from abroad for those mobile operators who have not implemented the measures (provided by resolution no. Roaming block abroad, offering it as an international roaming service. By these operators, suspended, to call in Italy, until the intended measuresis implemented.
According to users, despite the new block, "unsolicited calls will decrease, but not completely disappear, in fact, calls from legitimate call centers operating from Italy, those coming from abroad on non-Italian numbers, those using fake Italian numbers but actually coming from the territory of the country, and calls from the land of foreign lines that are available.
The restriction is in force from today followed by August 19, which affects only the number of false positives.As the first possible that Agcom published over September 11, less than a month after the study of the first study, about 43 million people have filtered, with an average of 1.3 million calls per day.The law has defined it as a "significant number", considering that it represents 5.47% of all the calls received by Italians in the period of investigation.The level of looting, however, Agcom said, "In the first period it has reached the threshold of 60%". Right, reporting the data, there has been a change of " But in a few days, with new channels, even changed to fake phone numbers.
Following Agcom's crackdown on fake national landline and mobile phone numbers, the maneuver signed by Fratelli d'Italia includes an amendment to introduce a "uniform national number prefix" that call centers will have to accept for phone calls aimed at "advertising, promotion or direct sales".prohibition of advertising or commercial announcements using numbers without a unique prefix or numbers that cannot be attributed to subjects registered in the register of means of communication or the public register of objections.
The proposed amendment to the budget law stipulates that Agcom must define with its own regulations "the structure of the uniform national number prefix; technical methods of allocation and use; administrative sanctions for non-compliance".The amendment finally provides for the use of numbers other than those corresponding to the uniform national prefix, "administrative fines from 10,000 euros to 500,000 euros, as well as the temporary suspension of telemarketing activities until the position is regularized".is punishable by suspension".
